Policies - Specifications - Warranty


We will not accept orders by phone, but only by fax and standard mail. All items are custom made to customer's specifications; therefore, cancellations or changes to orders in process are subject to a charge to be determined by the factory at the time of the request. After 48 hours the order will be in production, therefore any changes or cancellations to orders in the manufacturing stage will be at the customer's expense.

The general lead-time for orders is around 7-10 days depending on the time of year. Shipment by ground will take an approximate week, therefore total lead-time from time of ordering to receipt of cabinet doors is 2-3 weeks.

Payment is required before order can be placed in production, since each order is custom made to your specifications. All orders must be prepaid or with approved credit. Orders under $300.00, add $15.00 setup charge. Add sales tax and shipping/handling. Orders shipped UPS or our truck.

All orders will be processed within 24 hours and are non-cancelable and non-refundable after 72 hours due to the custom nature of the product. If order is canceled within 72 hours, a 10% or $100 ( whichever is less ) order processing fee will apply.
Any outstanding balances must be paid before any shipments occur, the entire dollar amount of the order is non-cancelable and non-refundable. No allowances will be given with the exception of that clearly stated in the Warranty.

Upon receiving your shipment, please be sure to inspect for damage. Any product received damaged should be noted on the delivery slip and signed by the driver. A copy should then be faxed to us at 979-865-1015 and a claim must be submitted immediately by the customer to the courier. The customer is responsible for checking their delivered order immediately for any shortages or discrepancies and is responsible for contacting Long Branch Cabinets and Doors within 2 days to report these discrepancies.

ANY corrections or discrepancies reported after the 2 day deadline from the delivery date, will be assessed a $15 administrative fee, or the cost of the correction whichever is greater.

SPECIFICATIONS:
Our doors are constructed from fine hardwood lumber with each joint glued under pressure and pinned. Stiles and rails are 13/16" thick and 2 1/2" wide joined with a mortise and tennon. The panel is 3/4" thick and is raised on both sides. All parts are sanded smooth with cross grain scratches removed from the fronts. Doors should be hand sanded prior to finishing to remove any fingerprints or scuffing that may have occurred in shipping and mounting.

WARRANTY:
All doors less than 24" wide or under 48" tall are guaranteed against warping or splitting for one year from the date of invoice as are drawer fronts less than 32" wide or 9" tall. Larger items and doors without panels are flat when shipped, but cannot be guaranteed beyond that. Please check your doors before installing or finishing because no allowance can be made for these items under the guarantee. All hardwoods vary considerably in color, and we cannot assure you of matching color on stiles, rails, and panels. Burls, pin knots, mineral streaks, sap, etc. are natural characteristics found in wood; if these characteristics fall within Long Branch Cabinets and Doors' specifications, they will not be considered defects. Dimensions are guaranteed within 1/16 inch. Doors must be returned for free replacement. Doors exposed to high humidity or direct sunlight are not guaranteed. Due to its inherent nature, wood will expand or contract depending on environmental conditions.


LIMITATIONS:

The warranty shall not apply to:

a) Any defects caused, or repairs required as a result of misuses, abusive operation, negligence, accident, improper use or installation, and/or insufficient care.

b) Any Long Branch Cabinets and Doors' products tampered by adjustment, altered or repaired by any party other than Long Branch Cabinets and Doors.

c) Any defects to the surface caused by normal wear and tear and the natural aging process.

d) To the extent the law permits, for loss of time or use of Long Branch Cabinets and Doors' product, installation and transportation costs necessary for the application of this warranty, or any other indirect or consequential damage or inconvenience.


Long Branch Cabinets and Doors
5849 Hwy 36 North, Bellville, Texas
Phone 979-865-5545 - Fax 979-865-1015

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